Recapiti
Contact Information
Need help with your order?
Our support team is here to assist you with:
• Order updates
• Tracking information
• Product support
• Return requests
• General enquiries
Customer Support
Email us at:
Please include your order number when contacting us about an existing order.
Response Time
We usually respond within 24 to 48 business hours.
During product launches, promotions or high demand periods, response times may be slightly longer.
Before Contacting Us
For faster assistance, please include:
• Your full name
• Your order number
• The email used at checkout
• A clear description of your request
• Photos or videos if your product arrived damaged or defective
CHROMEN Care
CHROMEN is built around premium design, clean technology and a better everyday audio experience.
If something is not right, we will always do our best to help.