Politique d’expédition
Shipping Policy
At CHROMEN, we are committed to providing a smooth, reliable and premium delivery experience from the moment your order is placed.
Order Processing
All orders are carefully processed before dispatch.
• Processing time: 1 to 3 business days
• Order confirmation sent automatically after purchase
• Tracking information sent once your order has been shipped
During product launches, promotional periods or high demand, processing times may be slightly longer.
Estimated Delivery Time
Estimated delivery time is usually between 6 and 10 business days, depending on your location, local courier availability and customs processing.
Please note that delivery times are estimates and may vary due to factors outside our control.
Tracking Your Order
Once your order has been shipped, you will receive a tracking link by email.
Tracking details may take 24 to 72 hours to update after dispatch.
Incorrect Shipping Details
Please make sure your shipping information is complete and accurate before placing your order.
CHROMEN is not responsible for delays, failed deliveries or lost packages caused by incorrect or incomplete shipping details provided by the customer.
Customs, Duties and Import Fees
Depending on your country, your order may be subject to customs duties, import taxes or local fees.
These charges are the responsibility of the customer unless stated otherwise at checkout.
Lost or Delayed Packages
If your package is significantly delayed, please contact our support team and we will help investigate the issue with the carrier.
Contact
For shipping support, contact us at: